Refund Policy

Last updated: July 2026 · العربية

This policy explains how refunds work on SalonMawid, operated by Amalys Company for Private Software Design and Programming (“Amalys”, “we”), a company registered in Kuwait (Commercial Registration No. 548750). It follows the same split as our Terms of Service: Part A covers services you book through a salon’s page; Part B covers SalonMawid subscriptions for salons and businesses.

Part A — Services booked through a salon’s page

Who you pay

When you book through a salon’s page, you pay the salon — in cash, by a payment link the salon sends you, or however the salon accepts payment. SalonMawid provides the booking software and does not collect or hold your payment, so we cannot issue refunds for services.

Service refunds and cancellations

Refunds, cancellation fees, and rescheduling terms for a service are set by the salon that provides it. If you cancel with reasonable notice — or the salon cancels or does not show up — any amount already paid should be discussed with the salon directly. You can reach the salon using the manage link included with your booking, or the contact details on its page.

If you cannot resolve it with the salon

If you believe a salon has treated you unfairly over a payment or refund, let us know at support@salonmawid.com. We are not a party to the transaction and cannot reverse it, but we review reports of unfair conduct and may act on a salon’s account. Nothing in this policy limits rights you have under the consumer-protection law of the country where the salon operates.

Part B — SalonMawid subscriptions

Trials and the free plan

New paid plans may include a free trial (currently 14 days) — you are not charged until the trial ends, and if it ends without payment your account simply moves to the free plan. The free plan itself never involves payment, so no refund is ever needed to stop using it.

Cancelling a paid plan

You can cancel a paid plan at any time. Your plan stays active until the end of the period you already paid for, and you are not billed again. Except where required by law, fees already paid — including any setup fee shown at checkout — are non-refundable, and we do not prorate partially used billing periods.

When we do refund

• You were charged twice for the same invoice, or charged after cancelling.
• You were charged the wrong amount due to an error on our side.
• A paid feature was materially unavailable for an extended period due to our fault.
• A refund is required by applicable law.

How to request a refund

Email support@salonmawid.com from the address on your account within 30 days of the charge, and include your business name and the invoice or charge you are writing about. We respond within 1 business day. Approved refunds are returned to the original payment method; depending on your bank or card provider, the money typically appears within 5–14 business days.

General

Changes

This policy may be updated; the “last updated” date above shows the current version.

Contact

Questions: support@salonmawid.com.